Automotive Service Lane Assistant

Sheehy Lexus Of Richmond•Richmond, VA

7d•Onsite

About The Position

Sheehy Auto Stores is seeking a motivated, enthusiastic professional to join our team as a Service Lane Assistant. In this position, you will be the initial contact for our arriving service customers. The Service Lane Assistant is tasked with ensuring our customers feel welcome when they arrive at the dealership and assisting the customers within the service department.

Requirements

Previous dealership experience is a plus!
Strong verbal and written communication abilities
Excellent listening skills with keen attention to detail
Positive and friendly demeanor, and enjoy interacting with customers
Must be able to work in a fast-paced environment
Ability to pass a pre-employment background screening, Motor Vehicle Records check, and drug test
Must have a valid driver’s license

Responsibilities

Greet customers, direct them to the appropriate dealership representative, and send them to the waiting area.
Communicate with appropriate dealership staff about customers' arrival and needs.
Work hand and hand with the service department to keep scheduled appointments on track.
Answer inbound service calls, assisting customers with scheduling and ordering parts.
Conduct follow-up courtesy calls to service customers and log comments into CRM (eLeads)
Update or enter new customer information into CRM as appropriate
Other duties as assigned