Automotive Service Dispatcher

Acura of Avon•Canton, CT

20h•Onsite

About The Position

The Automotive Service Dispatcher is responsible for assigning repair orders to technicians, monitoring their productivity, and ensuring efficient workflow within the service department. This role requires strong communication skills to coordinate between technicians, Service Advisors, and management, while also managing shop capacity and prioritizing various types of repairs. The dispatcher plays a key role in maintaining smooth operations, ensuring accurate and timely dispatching of work, and contributing to customer satisfaction.

Requirements

High school diploma or GED required
Strong understanding of automotive repair processes
Knowledge of warranty and customer pay repair procedures
Strong communication and interpersonal abilities
Ability to work effectively in a fast-paced environment
Basic computer proficiency and experience with dealer management systems

Nice To Haves

Previous automotive dealership service experience preferred
Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable

Responsibilities

Assign repair orders to technicians based on skill level, experience, certifications, and current workload
Monitor technician productivity and maintain a balanced workflow
Prioritize customer waiters, appointments, warranty repairs, and emergency repairs
Coordinate with Service Advisors regarding repair status and estimated completion times
Monitor shop capacity and adjust work assignments as needed
Ensure repair orders are dispatched accurately and efficiently
Track technician hours, efficiency, productivity
Work with the parts department to minimize delays caused by unavailable parts
Maintain communication between technicians, advisors, and management
Review repair orders for completeness before dispatching
Maintain a clean, organized, and safe work environment
Follow dealership policies and manufacturer guidelines