Automotive Service Director - Sandy, OR | Dick Hannah Dealerships

Dick Hannah Chevrolet•Sandy, OR

4d•Onsite

About The Position

We are seeking an experienced and results-driven Automotive Service Director to oversee and manage the efficient and profitable operations of our dealership’s parts and service departments. This role requires strong leadership, organizational skills, and a focus on customer satisfaction. If you have a proven track record in managing automotive service operations, apply now to lead our team and contribute to the continued success of our dealership.

Requirements

2 years experience as a Service Manager strongly preferred.
Excellent communication skills (including listening, speaking).
Ability to read, speak and understand English.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Ability to multi-task.
Ability to work alone, self-motivate and manage one’s own time.
Physical ability to use computer hardware/software.
Team player with a positive attitude
Computer literate (MS Word, Advanced Excel, Outlook)
Organized and extremely detail-oriented
Ability to prioritize
Deadline-oriented
Research skills
General math skills
Basic knowledge of dealership operations and/or office/clerical experience.

Responsibilities

Forecasts goals and objectives for the departments and strives to meet them.
Hires, trains, motivates, and monitors the performance of the service department personnel.
Prepares and administers an annual operating budget for the service department.
Maintains reporting systems required by general management and the factory.
Attends managers' meetings.
Monitors the performance of the service department.
Strives for harmony and teamwork within the department and with all other departments.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Holds weekly department meetings.
Establishes and maintains good working relationships with customers to encourage repeat and referral business
Fosters professional employee development and coordinates with department manager to determine the need for advanced training.
Maintains high-quality service repairs and minimizes comebacks.
Conducts periodic spot checks of completed jobs for thoroughness and quality.
Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers.
Handles customer complaints immediately and according to dealership's guidelines.
Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
Develops dealership service pricing plans and recommends to the dealer or general manager.
Works with parts and service personnel to find ways to improve the overall profitability of the dealership.
Keeps abreast of new equipment and tools available and recommends purchases.
Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
Serves as liaison with factory representatives.
Maintains safe work environment.
Maintains a professional appearance.