Automotive Service Director - Lexus of Ann Arbor

Germain Automotive PartnershipScio Township, MI
$150,000Onsite

About The Position

Drive Excellence Forward — Join Lexus of Ann Arbor as Our Next Service Director. Earn $150,000 + a year on commission and salary!

Requirements

  • 5+ years OEM of Service Manager or Service Director experience in the automotive industry; some without OEM experience will be considered if the other qualifications are met.
  • Proven track record of success and abilities, i.e., closing up to 2000 R.O.’s a month.
  • Computer proficiency
  • Valid Driver’s License is required.
  • Ability to pass pre-employment testing including background check, drug screen and must be insurable.
  • Ability to work in fast-paced environment, while maintaining a level of customer service
  • Strong SELLING and communication skills.

Nice To Haves

  • Knowledge of CDK software is preferred.

Responsibilities

  • Assist in the hiring process for service advisors, technicians, and appointment coordinators.
  • Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures.
  • Assist with employee development.
  • Provide technical assistance to employees as needed.
  • Conduct meetings with department employees to discuss activities and problems of mutual interest.
  • Direct and schedule the activities of all department employees.
  • Manage technician productivity.
  • Monitor technician’s payroll records.
  • Oversee the service scheduling process.
  • Assist the shop foreman with the workflow.
  • Hold weekly departmental meetings and set sales and service goals.
  • Interact with outside vendors and other dealership management.
  • Observe, encourage, and inspire advisors to ensure customer loyalty.
  • Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
  • Attend managers meetings as requested.
  • Other duties as assigned.
  • Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business.

Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Parental Leave
  • Weekly Pay
  • Employee Assistance Program
  • 401K
  • Life Insurance
  • Short and Long-term Disability Insurance
  • Paid time off
  • Employee Discounts
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