Automotive Service Department Manager
Victor Auto Group•Victor, NY
•Onsite
About The Position
Victor Chrysler Dodge Jeep Ram is looking for a strong & experienced ‘Hands-On' Service Manager to run a thriving Service Department. Responsible for controlling costs, maintaining good employee relationships, obtaining sales and profit objectives, and building a loyal clientele. The ideal candidate will be a team-builder, team-player, and customer-focused, organized, and highly motivated.
Requirements
- Previous dealership Service Management experience required (Chrysler, Dodge, Jeep, Ram a plus)
- Parts Management experience in addition is a plus
- Knowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer service
- The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
- The ability to use good judgment in challenging situations
- A professional demeanor when interacting with customers
- Must have a valid driver’s license and have and maintain an acceptable, safe driving record
Responsibilities
- Oversee the Service Department to include Auto Technicians, Service Advisors, Detailers, and Service Lane
- Forecast goals and objectives for the department and strive to meet them
- Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Ensure customers’ vehicles are diagnosed and serviced properly and in a timely manner
- Ensure customers are kept informed of the status of repairs, and timing of completion
- Resolve customer complaints in a timely and effective manner
- Manage all warranty submissions
- Conduct regular Service Department meetings, including safety meetings
- Ensure that all required position-based training and testing is completed on a timely basis by all department team members
- Ensure that the service department remains in compliance with OSHA, DEC etc. regulations
- Must be results- driven, highly energized, and a customer service-oriented leader
- Must have a passion for taking care of customers
- Motivate, train, develop, and reward employees
- Maintain value, quality, integrity, and a high Customer Service Index measurement
Benefits
- Competitive base and monthly performance bonus
- Healthcare, Medical and Dental insurance options
- 401(k) plus company match
- Paid vacation, accrued sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
