Automotive Service Department Coach

Chris Collins•New York, NY

9d•Hybrid

About The Position

Chris Collins, Inc. is seeking an experienced Automotive Service Department Coach to join their team. This role involves partnering with dealerships across the U.S. and Canada to transform their service departments, focusing on numbers, culture, and leadership. The coach will work directly with dealership personnel to audit operations, implement solutions, train staff, and drive performance improvements. The position requires significant travel, with 3 weeks on-site at dealerships per month and 1 week remote.

Requirements

Significant experience in automotive service operations (Service Manager, Fixed Ops Director, Service Advisor, or similar).
Proven ability to turn around underperforming dealerships.
Ability to gain respect in challenging environments.
Self-motivated with a high degree of autonomy.
Clear and confident communication skills.
High personal standards and accountability.
Willingness to travel extensively (3 weeks per month across the U.S. and Canada).
Ability to thrive in unfamiliar environments.
Self-starter capable of commanding a room, earning trust, and driving change.
Willingness to learn, grow, and coach.
Excellent communication skills and comfort with leading training.
Flexible schedule.
Ability to work with all personality types.

Nice To Haves

2+ consecutive years as a top-performing "Service Manager" or "Fixed Ops Director" at a branded dealership.
Documented positive results in CSI, profitability, and team development.

Responsibilities

Work directly with Owners, GMs, Service Directors, and frontline staff at automotive dealerships.
Audit operations, fix issues, and build missing components within dealership service departments.
Identify profit leaks and implement effective solutions.
Train service advisors in high-level selling strategies.
Coach managers on leadership, accountability, and culture building.
Drive KPI comprehension and hold teams accountable for results.
Deliver a mix of on-site and virtual coaching based on client needs.