Automotive Service Department BDC Consultant

Hubler Toyota•Indianapolis, IN

About The Position

Automotive Service Department Customer BDC Consultant The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get customers in the door. Required Duties Include handling heavy inbound and outbound calls, follow-up calls and a commitment to increase customer service satisfaction with each and every customer! Hubler Automotive Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. If you are looking for an opportunity with excellent career growth while working for a company that is dedicated to their employees then join our team and help us grow to the next level! What We Offer… Full time positions Immediate Openings Medical, Dental & Vision, Life Insurance Long-Term & Short-Term disability 401K Paid vacation Tremendous Product Ongoing Training What You’ll Be Doing… Answer all incoming phone calls and schedule Service appointments Make outbound calls to schedule Service appointments Log all customer comments and leave detailed notes in the CRM Schedule follow up contact for each customer Confirm scheduled appointments Reschedule no show or canceled appointments Follow up with sales as needed to ensure appointments are marked correctly Keep accurate, complete, and up to date information for all customers in the CRM Contact customers based on current marketing initiatives Respond to customer website requests daily Assist with other duties as assigned by supervisor Meet or exceed monthly goals! What You’ll Need… High school diploma or equivalent Previous experience with phones or telemarketing experience in the automotive or customer service fields is highly preferable Demonstrate a professional, enthusiastic and friendly attitude at the first point of contact with any potential or current customer Ability to communicate, read, write and speak English fluently Ability to concentrate and accomplish tasks despite interruptions Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks Proficient use of computers/business machines

Requirements

High school diploma or equivalent
Ability to communicate, read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks
Proficient use of computers/business machines
Demonstrate a professional, enthusiastic and friendly attitude at the first point of contact with any potential or current customer

Nice To Haves

Previous experience with phones or telemarketing experience in the automotive or customer service fields is highly preferable

Responsibilities

Answer all incoming phone calls and schedule Service appointments
Make outbound calls to schedule Service appointments
Log all customer comments and leave detailed notes in the CRM
Schedule follow up contact for each customer
Confirm scheduled appointments
Reschedule no show or canceled appointments
Follow up with sales as needed to ensure appointments are marked correctly
Keep accurate, complete, and up to date information for all customers in the CRM
Contact customers based on current marketing initiatives
Respond to customer website requests daily
Assist with other duties as assigned by supervisor
Meet or exceed monthly goals!