Automotive Service Concierge - Ford

Woodhouse Auto Family•Omaha, NE

10d•Onsite

About The Position

Are you passionate about providing exceptional customer service? Woodhouse Auto Family is seeking a friendly and organized Automotive Service Concierge to join our team. You will work as a cohesive member of the service team to meet, greet, and direct customers, handle customer relations, and serve as a liaison between the customer and the advisors. At Woodhouse, you’re not just an employee�you�re part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, you’ll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Requirements

Must have a valid driver’s license and acceptable motor vehicle record
Must have excellent driving and parking skills
Must be able to keep up in a fast-paced environment
Valid Driver's License with acceptable driving record
Ability to pass a pre-employment background check, drug screening, physical and lift test.
Background checks are conducted in compliance with applicable laws, and all candidates will be required to provide written consent before the check is initiated.
A previous criminal record does not automatically disqualify you from employment; each case is reviewed individually.
As part of the employment process, we’re committed to ensuring a safe, productive, and drug-free work environment. To achieve this goal, all prospective employees are required to undergo a drug screening following a conditional offer of employment.

Responsibilities

Assists the Service Advisors on the service drive by meeting and greeting customers
Expedites service initiation by researching the customer needs and directing them to the appropriate personnel to assist
Answers multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed
Communicates with callers in a professional, friendly, and efficient manner, striving to minimize the amount of time spent on hold
Effectively handles multiple priorities, organizes workload, and meets deadlines
Works closely with the Service team to ensure a great experience for employees and customers
Assists in follow-up with repair orders that have been completed and closed out
Follows established organizational procedures and health and safety policies

Benefits

Health Insurance: Medical + Health Savings Account, Dental, Vision
Life Insurance
Long-term and Short-term Disability Insurance
Retirement Savings Plan: 401K Plan with company match
Paid Time Off
Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
Bereavement Pay
Employee Assistance Program
New Employee Referrals Bonus
Customer Referral Bonus
Employee of the Month Bonus
Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
Employee Discounts: Includes vehicles, parts, services.
Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
Growth Potential: Opportunities to be promoted within our company.
Tuition Assistance Program: Automotive Technology or Collision Repair.
Woodhouse University: Paid In-house Technician Trainings.
Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.