Automotive Service Center Counter Representative

All Tune San Antonio-6178•San Antonio, TX

2d•Onsite

About The Position

All Tune San Antonio-6178 is a trusted automotive service and repair center in San Antonio that prides itself on honesty, quality, and exceptional customer service. We handle everything from routine maintenance to complete engine and transmission repairs, serving our community with reliability and care. We’re looking for a friendly, organized, and motivated Automotive Service Center Counter Representative to join our growing team. Whether you have automotive experience or are just beginning your career, this is a great opportunity to build valuable skills in the automotive service industry and work in a positive, fast-paced environment. The Automotive Service Center Counter Representative is the first point of contact for customers at our shop. You’ll play a vital role in ensuring every guest receives a warm welcome, clear communication, and efficient service from start to finish. This role involves answering phones, scheduling appointments, processing work orders, handling customer inquiries, and supporting our technicians to ensure a seamless customer experience. Using All Tune Total Car Care’s Red Carpet Callback Procedure, you’ll follow up with customers after service to ensure satisfaction and strengthen long-term loyalty.

Requirements

No experience necessary — we provide training for the right candidate
Strong computer skills, including Microsoft Word and Excel
Excellent communication and organizational skills
Ability to multitask in a fast-paced environment
Must be at least 18 years of age
Valid state driver’s license and clean driving record required
Positive attitude, team-oriented mindset, and willingness to learn

Nice To Haves

Prior experience in customer service or automotive environments preferred

Responsibilities

Greet customers in a friendly, professional manner and assist with service needs
Answer phone calls, schedule appointments, and follow up on missed or canceled bookings
Communicate effectively with customers and the service team regarding repair timelines and updates
Create, update, and process work orders using the shop’s Point of Sale (POS) system
Prepare accurate customer invoices and ensure proper filing of all paperwork and records
Maintain a clean, organized, and efficient front counter and reception area
Perform customer follow-up calls using the Red Carpet Callback Procedure to ensure satisfaction
Adhere to company policies and maintain a high standard of professionalism and integrity