Automotive Service BDC Representative

Madison Honda•Madison, NJ

13d•Onsite

About The Position

The Automotive Service BDC Receptionist plays a vital role by managing inbound and outbound customer calls to schedule sales and service appointments. This position requires excellent communication skills, a courteous phone manner, and the ability to follow established scripts to enhance customer satisfaction and drive appointment bookings.

Requirements

High school diploma or equivalent required
Experience in telemarketing, customer service, automotive, or business development is highly preferred
Familiarity with scripts, power tracks, or similar customer contact processes
Professional, enthusiastic, and friendly demeanor as the first point of customer contact
Excellent verbal and written communication skills
Ability to communicate effectively with management and team members
Organized, self-motivated, and able to multitask in a fast-paced environment
Strong time-management and prioritization skills
Proficient with Microsoft Word and general computer/data entry skills preferred

Responsibilities

Answer all incoming calls according to provided scripts and schedule sales or service appointments
Make outbound calls to customers for appointment scheduling and follow-ups
Log customer comments and update customer information in the database
Schedule follow-up contacts when appointments are not made
Confirm and reschedule no-show appointments as needed
Coordinate with Sales and Service departments to track appointment results
Generate and send letters, postcards, and emails following predetermined timelines for customer follow-ups
Respond to website customer requests and contact internet leads via phone and email
Notify relevant departments when appointments are scheduled
Assist with additional duties as assigned
Meet or exceed monthly performance goals