Automotive Service BDC Associate

Sheehy Toyota of LaurelLaurel, MD

About The Position

Sheehy Auto Stores — a 2024 & 2025 Top Workplace — is hiring Service BDC Associates to join our growing team! Sheehy of Laurel is seeking motivated, customer-focused individuals who thrive in a fast-paced team environment and are eager to grow their careers.

Requirements

  • Strong communication and customer service skills
  • Organized, detail-oriented, and dependable
  • Ability to multitask in a fast-paced setting
  • Team player with a positive attitude
  • Valid driver’s license required
  • Must pass background checks, MVR, and drug screening

Nice To Haves

  • Automotive experience a plus (not required)

Responsibilities

  • Schedule and confirm service appointments (phone/email)
  • Answer incoming calls professionally and courteously
  • Provide excellent customer service
  • Maintain and update customer information
  • Follow up on internet leads and service requests
  • Coordinate with the service department for timely appointments

Benefits

  • Health, Dental & Vision Insurance
  • PTO starting Day 1
  • Paid Training
  • 401(k) with Profit Sharing
  • Career Growth Opportunities
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