Automotive Service Advisor - Mercedes Benz

Capital Mercedes Benz - Porsche Tallahassee•Tallahassee, FL

About The Position

Capital Eurocars (Mercedes Benz) is hiring an experienced Service Advisor in Tallahassee! The position includes interacting daily with a range of people - Mercedes Benz customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few. A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position. If you think you have what it takes - including ONE to THREE years of experience in this position, apply today! Capital Eurocars is part of Crown Automotive Group, a family-owned dealership group headquartered in St. Petersburg, Florida with additional dealership groupings in Tallahassee, Florida; Chattanooga and Cleveland, Tennessee; and Dublin, Ohio. We consistently provide our customers with the best value and customer service, and we need exceptional people to join our team. Once you are part of our team, we prefer to promote from within. Many of our managers rose through the ranks this way. The opportunities at Crown are truly limitless! If you believe there is a "Better Way to Work" and would like to be a part of our world class Mercedes Benz team, click to apply now. Here's some of what we offer: Medical, dental and vision insurance Paid Time Off (PTO) Short- and long-term disability coverage Life insurance Flexible spending accounts 401K w/ company match The stability of an established company Opportunity for growth and advancement Opportunities to serve your community A safe and environmentally conscious work environment Build a rewarding new career with Capital Eurocars and Crown! Apply now! Thank you for your interest in working with us! EOE/DFWP At Crown Automotive, our culture is defined by our unwavering commitment to being 'Employee Centric'. We prioritize the well-being, growth, and happiness of every member of our team, because we understand that our employees are the driving force behind our success. With a focus on transparency, collaboration, and respect, we foster an environment where every individual feels valued, supported, and empowered to thrive. Join us and become part of a company culture where your voice is heard, your ideas are valued, and your potential is limitless. We are an Equal Opportunity Employer and a Drug Free Workplace

Requirements

MINIMUM One Year of Experience as an automotive service advisor
Basic knowledge of automotive repairs
Proficient on the computer
Operate both standard and automatic vehicles
Provide non-technical explanation of technical repairs to customers
Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
Friendly and outgoing manner
Demonstrated customer service skills
Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
May regularly involve weekend days.
Strong attention to detail
Successful applicants must:
Be able to able to pass pre-employment background checks such as (but not limited to) reference checks, motor vehicle record checks and drug testing.
Hold a current, valid driver license and have a clean driving record
Be able to verify their eligibility to work in the USA

Responsibilities

Meet predetermined service sales objectives
Meet predetermined customer satisfaction score objectives (CSI)
Schedule service appointments - obtain customer and vehicle data prior to arrival
Greet customers in a timely, friendly manner and obtain vehicle information
Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
May test drive vehicles
Recommend additional necessary service
Provide complete and accurate written cost estimate for labor/parts
Maximize product knowledge
Explain completed work to customer
Implement and maintain quality control process
Other duties as part of description and as per company/department needs