Automotive Service Advisor - Portland OR | Dick Hannah Dealerships

Dick Hannah Acura • Portland, OR

5d • Onsite

About The Position

Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture.

Requirements

• Ability to read and comprehend instructions and information.
• Excellent communication and time management skills.
• Ability to multi-task and prioritize.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude and ability to collaborate in a team-oriented process.
• Must maintain clean driving record and be insurable with company insurance.

Responsibilities

• Greets customers in a timely, friendly manner and obtains vehicle information.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
• Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.

Benefits

• Commission range of 7-9% of total individual service sales
• Generous Paid Time Off (PTO)
• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings accounts
• Flexible Spending accounts
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) plan
• 5 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed