Automotive Service Advisor

Vern Eide•Sioux Falls, SD

10h•$45,000 - $65,000

About The Position

As the next Service Advisor at Vern Eide Mitsubishi, you will be responsible for ensuring an exceptional customer experience from the moment a client arrives until their vehicle is ready for pickup. You will communicate with customers to understand their needs, manage repair and service requests, and liaise with our technicians to ensure timely and accurate service.

Requirements

High School diploma or equivalent; relevant certifications are a plus
Previous experience as a Service Advisor or in a similar customer service role, ideally in the automotive industry
Strong communication, organizational, and multitasking skills
Ability to work in a fast-paced environment and manage multiple clients and projects
Knowledge of automotive repair and service terminology
Proficiency in service management software and basic computer skills
Must be able to pass a background check and drug test.
Must have a clean driving record.

Responsibilities

Greet customers and assist them with any inquiries.
Perform vehicle walk-around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
Determine automotive problems and services by listening to a customer's descriptions of symptoms, conducting inspections, performing vehicle walk-around, taking test drives, checking vehicle maintenance records, and examining service schedules.
Prioritize required services and ask for follow-up on future service considerations.
Maintains customer rapport by keeping the customer informed on completion times, service expenses, possible changes, work performed, and repair order charges.
Schedule appointments and obtain customer and vehicle data prior to arrival when possible.
Advise customers on the care and maintenance of their vehicles
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.
Ensure customer satisfaction by addressing concerns and providing a positive experience
Handle invoicing and payment processing for services rendered
Maintain a professional appearance.

Benefits

$45,000-$65,000 depending on experience
Medical Insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible Spending Account (FSA)
401(k) retirement plan with an employee match for long-term financial planning.
Employee stock ownership plan (in addition to 401(k) to share in the company's success.
Paid time off and holidays
Referral Program
Employee discounts on vehicles and services
Friendly and supportive work environment
Employee Assistance Program
Wellness program to support your well-being.
Onsite Gym