MASTER TEMPLATE Automotive Service Advisor
About The Position
Sheehy Auto Stores, a recipient of the 2024 and 2025 Top Workplace awards in Washington, DC, Baltimore, and Richmond, is a prominent private dealer group with over 25 locations and representing top automotive brands. We are looking for Service Advisors to join our team who possess a natural talent for customer service. The ideal candidate will be adept at making customers feel welcome and confident, comfortable greeting clients, scheduling appointments, and serving as a crucial link between customers and our service technicians. We offer a comprehensive benefits package designed to enhance both professional and personal life.
Requirements
- Previous experience as a Service Advisor is preferred.
- Reynolds & Reynolds or similar DMS proficiency preferred.
- Must have strong customer communication skills both in-person and on the phone.
- Strong organizational skills.
- Must be able to manage in a fast-paced work environment with limited supervision.
- Comply with all federal, state, and local laws and company policies regarding the safeguarding of all customer, company, and manufacturer information, as well as customers' vehicles and property.
- Authorized to work in the USA.
- Ability to pass a pre-employment background check, Motor Vehicle Record Check, and drug screening.
- Must have a valid driver's license.
Responsibilities
- Greet service department customers promptly and courteously.
- Listen to each customer and articulate repair needs to technicians.
- Present recommended/additional services using low-pressure, high-integrity methods.
- Provide accurate estimates of repair/maintenance costs.
- Adhere to dealership policy on customer vehicle care and operation.
- Follow up on each repair and keep customers informed of the progress.
- Sell and manage extended warranties.
- Inspect repair quality and ensure that all work is complete.
- Notify customers when vehicles are ready for pickup.
- Review and explain repairs and associated costs to customers.
- Handle minor customer concerns and complaints.
- Keep the Service Manager informed of all problems and potential problems.
- Maintain Customer Satisfaction Index (CSI) scores by dealership standards.
Benefits
- Health, Vision, and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Paid Training
- Career Advancement
- 401(K) and profit sharing
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
