Automotive Service Advisor - Honda of Keene
About The Position
Honda of Keene is searching for a Service Advisor to join their award-winning service team. The ideal candidate will possess a positive attitude, strong customer service and sales skills, be organized, and work well with others. Fenton Family Dealerships, founded over 30 years ago, has expanded throughout the greater Monadnock area and is committed to the communities they serve through philanthropy and volunteer involvement. This community-minded approach extends to their team members, with an investment in employee growth. The dealership seeks an individual who thrives in a fast-paced environment and excels in customer service.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems, order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Benefits
- Medical Insurance - Offering 2 affordable plans to choose from
- Dental Insurance - Preventative, Basic & Major services
- Flexible Spending Accounts
- Voluntary Life Insurance, Short and Long-term Disability Plans
- 401k Retirement plan with a company match up to 3% and company paid Retirement Accumulation Insurance (Life)
- Company Paid Life insurance - 1 x employee annual earnings
- Paid Time Off Accrual Program
- Paid Holidays
- Discounts on company products and services
- Wellness Fair - offering Flu Shots & Free Onsite Services to Employees and Immediate Family
- Training, Incentive and Referral Programs
- Community Giving Service Opportunities
- Safety Programs and Workers Compensation Compliance including our no lost time luncheons
- Frequent Department Team Building events and luncheons
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
