Automotive Service Advisor

Atlantic Coast Enterprises - ACE Jiffy Lube•Hadley, MA

5d•$18 - $22•Onsite

About The Position

Atlantic Coast Enterprises in Hadley, Massachusetts, is hiring a full-time Automotive Service Advisor. The role focuses on providing excellent customer service while achieving sales goals. The Service Advisor guides customers through their selected services and serves as the main point of contact between customers and automotive technicians. After a service review of a vehicle, the advisor explains recommended services, including tires, brakes, and other maintenance, in an understandable way. They help customers make informed decisions by describing benefits, costs, and product features, while building trust and encouraging repeat business. Atlantic Coast Enterprises is a full-service lubrication, fluid, and automotive maintenance center. Its stated mission is to create lifelong customers through fast, friendly, clean, and professional service. The company describes its workplace as supportive and collaborative, with an emphasis on teamwork and employee ideas. Compensation includes base pay plus commission, with earnings of up to $80,000 per year. Benefits listed include paid vacation after one year of employment, comprehensive health care coverage, dental and vision insurance, basic life insurance, short- and long-term disability, a 401(k) savings and retirement program, bereavement leave, performance and longevity bonus platforms, and employee oil changes and discounts.

Requirements

Be at least 18 years old.
Have previous sales and service advisor experience.
Have a valid driver's license.
Have strong customer service and sales skills.
Be able to connect with people and communicate effectively.
Be patient and empathetic.
Be organized and able to prioritize tasks effectively.
Be detail-oriented.
Have a passion for cars.

Responsibilities

Provide excellent customer care while working toward sales goals.
Guide customers through their elected services and act as the main point of contact between customers and automotive technicians.
Review service findings and advise customers about tires, brakes, and other recommended services.
Explain service benefits, costs, and product features clearly to help customers make decisions.
Build customer connections and trust to encourage repeat business.