Automotive Service Advisor

Mills Automotive Group • Baxter, MN

4d • $42,000 - $70,000

About The Position

The Automotive Service Advisor serves as the main contact between Guests and the Service Department. The role manages Guest interactions, assesses vehicle issues, explains repairs and costs, and helps ensure timely service delivery. It requires strong Guest service, problem-solving, and communication skills. Automotive knowledge and experience are a plus but are not required; training opportunities are available.

The position is paid through a commission/incentive-based plan with a base draw and incentives tied to Guest service, payable labor sales, and other potential incentives. The posting states compensation of $42,000–$70,000+ per year and says incentive amounts are not capped.

The schedule is Monday through Friday with a rotational Saturday; facilities are closed Sundays. Work hours are either 7:00 a.m.–5:00 p.m. or 8:00 a.m.–6:00 p.m.

Requirements

• Strong Guest service, problem-solving, and communication skills.

Nice To Haves

• Automotive knowledge and experience.

Responsibilities

• Greet Guests, listen to their concerns, and explain service options.
• Assess vehicle issues based on Guest descriptions and vehicle inspections.
• Turn Guest requests into actionable work orders for technicians.
• Provide accurate repair quotes and estimates.
• Manage Guest appointments and coordinate with technicians.
• Keep Guests informed about repair status and changes.
• Address and resolve Guest complaints.
• Maintain positive Guest relationships and encourage repeat business.
• Sell additional services and products when recommended.
• Maintain accurate Guest records and service history.

Benefits

• Medical insurance
• Dental insurance
• Vision plan
• Health Savings Account
• Cafeteria Plan
• Life insurance
• Employer-sponsored 401(k)
• Potential profit sharing
• Paid time off
• Designated paid holidays
• Training opportunities
• Opportunity for growth and advancement

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed