Automotive Service Advisor

Simply Auto Management LLC•Lakewood, CO

11d•$100,000 - $150,000•Onsite

About The Position

Simply Auto Care is seeking an Automotive Service Advisor to join their team in Lakewood, Colorado. As a leading independent automotive repair organization specializing in European, Asian, and Domestic vehicles, Simply Auto Care prides itself on integrity, employee care, and high standards. The Service Advisor is crucial to the company's success, acting as the liaison between customer needs and technical expertise. This role involves guiding customers through recommended repairs and services, providing administrative support, and ensuring a seamless customer experience. The position focuses on service excellence, operational coordination, and building trust to maintain smooth operations and customer satisfaction.

Requirements

Proven experience in automotive service advising or customer service, with knowledge of vehicle maintenance and repair services.
Strong communication, interpersonal, and sales skills with the ability to build trust and negotiate effectively.
Ability to thrive in a fast-paced, customer-focused environment while maintaining strong attention to detail and organization.
Proficiency with basic computer programs and automotive service software, with the ability to quickly learn new systems.
Excellent verbal and written communication skills in English.
Demonstrated leadership experience and the ability to work effectively with teams of varying sizes.
Strong commitment to customer relationships, sales performance, and operational excellence.
Valid U.S. driver's license and ability to meet the company's insurance requirements.
Physically capable of grasping, pushing, pulling, lifting items over 50 pounds, bending, reaching overhead, and standing for extended periods (up to 8 hours).
Ability to maintain a fast-paced work rhythm throughout the workday.

Responsibilities

Consistently achieve high close ratios, average revenue per repair order (ARO), and customer pay-to-wage ratio.
Meet monthly gross profit goals ranging from 50 to 100 GP, based on store size and experience.
Maintain key performance indicators (KPIs) such as gross profit per hour, ARO, and customer satisfaction scores (CSI).
Develop accurate estimates by factoring in materials, supplies, and labor, and calculate the customer's payment, including any deductibles.
Maintain and document customer approvals.
Verify warranty and service contract coverage, clearly explaining provisions and exclusions.
Ensure timely and accurate parts ordering and verify payment methods, securing credit approvals or deposits when necessary.
Create a welcoming first impression by warmly greeting customers in person or by phone and gathering key vehicle details.
Guide customers through repair recommendations based on safety, immediate needs, and budget considerations.
Practice clear, professional, and proactive communication when explaining repair results, costs, and available options.
Maintain frequent communication with technicians to ensure timely completion of repairs and provide customers with regular updates.
Utilize Tekmetric, point-of-sale systems, financing platforms, parts ordering websites, and other software to efficiently manage customer check-ins/outs, financing, parts ordering, and repair status updates.
Perform other duties as needed to support the company's vision, fulfill its mission, and uphold its core values.