Automotive Service Advisor
About The Position
As a Service Advisor, you’ll serve as the primary point of contact for customers throughout the vehicle service process. This role involves assessing customer needs, recommending maintenance and repair services, preparing repair orders, and communicating with both customers and technicians to ensure work is completed accurately and efficiently. Successful candidates have strong customer service, communication, and organizational skills, along with the ability to manage multiple priorities in a fast-paced environment. The Service Advisor plays a key role in delivering a positive customer experience and supporting overall service department performance.
Requirements
- High school diploma, GED, and/or technical school certification required.
- Valid state driver's license required.
- Minimum of six months of customer service and/or sales experience.
- Strong communication, customer service, and consultative sales skills, with the ability to build relationships and recommend products and services.
- Self-motivated team player who takes initiative, collaborates effectively, and consistently delivers results.
- Ability to work in a fast-paced environment, manage multiple priorities, and professionally handle challenging customer situations.
- Performance will be evaluated based on production and key performance indicators (KPIs).
Nice To Haves
- Bachelor’s degree Preferred
Responsibilities
- Serve as the primary point of contact for customers, providing a professional and positive service experience from check-in through vehicle pickup.
- Schedule appointments, document vehicle concerns, create repair orders, and provide clear estimates for recommended services and repairs.
- Review technician findings and use a consultative approach to recommend maintenance and repair services based on customer needs and vehicle history.
- Coordinate with technicians to ensure accurate communication, efficient workflow, and timely completion of repairs.
- Process payments, collect required deposits, maintain accurate records, and support customer satisfaction goals.
- Promote company products and services, identify additional customer needs, and assist with inventory and other service department operations as needed.
Benefits
- PTO, paid sick leave
- Medical plans with multiple coverage options, including HSA eligibility.
- Prescription drug coverage.
- Dental and vision benefits.
- Employee Assistance Program (confidential support services).
- Company-paid basic life insurance.
- Optional supplemental life insurance and dependent coverage.
- Short-term and long-term disability coverage.
- Critical illness, accident, and pet insurance options.
- 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
- Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
- Paid Holidays: 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day for full-time employees.
- Paid leave programs, including parental, bereavement, jury duty, and military leave.
- Tuition assistance (up to $5,250 annually; 80% covered by ACG).
- Professional certification support with 100% reimbursement for eligible programs.
- Opportunities for career development and advancement.
- Complimentary AAA membership with roadside assistance and travel discounts.
- Adoption assistance program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
