Automotive Service Advisor

Gills Point S Tire & Auto•Grants Pass, OR

12h

About The Position

Gills Point S is seeking an Automotive Service Advisor to serve as the primary connection between customers and the service team. The role combines automotive knowledge, customer communication, and sales skills to deliver a positive service experience, build long-term customer relationships, and help customers make informed decisions about vehicle maintenance and repairs. The Service Advisor provides honest recommendations that prioritize vehicle safety, reliability, and performance while supporting technicians and shop operations. The position includes greeting customers, listening to concerns, performing vehicle walk-arounds, preparing and explaining estimates, coordinating appointments and repair workflows, communicating with technicians, tracking tire inventory, processing invoices, and following up with customers. The advisor also maintains customer and repair records, supports an organized service department, and contributes to a customer-focused team environment. Work takes place inside the shop and outdoors in varying weather conditions, in a fast-paced environment and in accordance with company safety policies.

Requirements

High school diploma or GED.
Strong understanding of automotive maintenance, tire services, preventative maintenance, and light mechanical repairs.
Outstanding communication and relationship-building skills.
Ability to build customer trust and confidently recommend products and services.
Strong organizational and multitasking skills.
Valid driver's license with an acceptable driving record.
Willingness to pursue TIA Certification with company support.
Ability to frequently stand, walk, bend, kneel, and lift up to 75 pounds.
Ability to work inside the shop and outdoors in varying weather conditions.

Nice To Haves

Previous customer service experience in an automotive, tire, or related service environment.
Technical or vocational automotive training.
Experience using POS and shop management software.

Responsibilities

Greet customers professionally and create a welcoming service experience.
Listen to customer concerns and perform vehicle walk-arounds to identify maintenance and tire needs.
Provide honest recommendations focused on vehicle safety, reliability, and long-term performance.
Prepare accurate estimates and explain recommended tires, maintenance, and repair services.
Recommend additional services when they provide genuine value to customers.
Answer customer questions and educate them about tire care, preventative maintenance, and vehicle health.
Follow up with customers during repairs, provide updates, and ensure satisfaction.
Resolve customer concerns professionally.
Create detailed repair orders and communicate customer concerns accurately to technicians.
Coordinate service appointments and manage workflow to support shop productivity.
Collaborate with technicians to support accurate diagnoses and timely repairs.
Order tires and monitor inventory availability.
Process invoices, explain completed work, and review final recommendations with customers.
Develop working knowledge of Service Technician I responsibilities and retail and commercial tire services.
Maintain accurate customer records and repair documentation.
Support a clean, organized, and efficient service department.
Contribute to a positive team environment focused on customer satisfaction and operational excellence.
Safely operate shop equipment and follow company safety policies.