Automotive Service Advisor
Haley Automotive Group•Richmond, VA
•Onsite
About The Position
The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle's needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.
Requirements
- Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.
- Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.
- Strong interpersonal skills to handle customer stress and build long-term loyalty.
- Ability to multitask, manage time effectively, and maintain accurate records.
- Ability to quickly diagnose and resolve issues for both the customer and the service department.
- Valid and Clean Driver's License
Nice To Haves
- Automotive Service Excellence (ASE) Certifications
- Manufacturer Training
Responsibilities
- Greet customers, listen to their concerns, and build a strong, trusting relationship.
- Inspect vehicles and assess service needs.
- Translate customer problems into clear instructions for technicians.
- Manage service appointments and coordinate with technicians to ensure efficient workflow.
- Communicate repair progress and timelines to the customer.
- Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.
- Provide written cost estimates and obtain customer approval for repairs.
- Process and verify accurate repair orders and invoices.
- Administer new and used vehicle warranty repairs.
- Follow up with customers after service to ensure satisfaction.
- Serve as a central point of contact between the customer, service manager, technicians, and parts department.
- Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
