Automotive Service Advisor - MAP Automotive Group

MAP Automotive Group • Nicholasville, KY

1d • Onsite

About The Position

MAP Automotive is seeking an experienced Service Advisor to join our team immediately! If you're customer-focused, organized, and thrive in a fast-paced automotive service environment, we'd love to meet you. Join a team that values professionalism, teamwork, and exceptional customer service while offering competitive benefits and long-term career opportunities.

Requirements

• Previous Service Advisor experience preferred
• Organized, friendly, and customer-focused personality
• Proven leadership and team management abilities
• Strong time management and organizational skills
• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Consistent record of customer service and sales success
• Strong history of achieving high customer satisfaction ratings
• Self-motivated with the ability to work independently
• Valid driver's license with a clean driving record

Responsibilities

• Manage service orders and oversee the daily flow of the service drive, ensuring every customer receives prompt, courteous, and professional service.
• Take ownership of the customer experience by providing outstanding service from check-in through vehicle delivery.
• Serve as the primary point of contact for customer inquiries, both in person and over the phone.
• Maximize technician productivity by efficiently scheduling and assigning repair orders.
• Coordinate workflow and distribute work effectively among technicians.
• Answer customer questions regarding vehicle maintenance, repairs, warranties, and recommended services.
• Maintain Customer Satisfaction and Customer Success Index (CSI) scores at or above company standards.
• Assist in diagnosing vehicle concerns and coordinate the ordering of necessary parts and tools.
• Oversee warranty claim administration while supporting and assisting the service department team.
• Reinforce company policies and ensure compliance with all applicable laws and regulations.
• Build and maintain positive relationships with customers, manufacturers, and fellow team members.

Benefits

• Medical, Dental, Vision, and Disability Insurance
• 401(k) Retirement Plan
• Paid Time Off and Vacation
• Paid Training
• Employee Vehicle Purchase Program
• Long-term Career Growth and Job Security
• Saturday Team Lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed