Automotive Service Advisor MONTHLY COMMISSION

Fix Group Management • Mishawaka, IN

5d • $70,000 - $90,000

About The Position

We are a very busy automotive repair shop that has been in business for over 20 years! We provide an upscale repair service as an alternative to the dealership, along with a robust warranty program.

The Service Advisor is the primary point of contact for customers bringing their vehicles in for repair and/ or maintenance. The Service Advisor is responsible for greeting customers, addressing their vehicle issues, explaining necessary repairs and costs, communicating with technicians and ensuring timely service and delivery while maintaining customer satisfaction.

Requirements

• 3 or more years of experience as a Service Advisor or related position
• Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
• Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
• Must possess ability to count. Must know how to perform basic math functions using a calculator.
• Must be able to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers.

Responsibilities

• Gather essential details at check-in, including VIN, mileage, build date, and customer concerns.
• Conduct a thorough walkaround of the customer’s vehicle during check-in. Take pictures and notes to document its condition.
• Ensure that all technician recommendations are justified with detailed notes.
• Provide prompt, courteous, and effective customer service.
• Sell recommended repairs and maintenance based on the company’s profit matrix while maintaining required metrics such as average repair order, close-ratio, gross profit, gross profit per hour, and effective labor rate.
• Maintain effective communication with the Store Manager, Shop Foreman, Technicians, and Parts Manager to ensure completion times are met and maintain productive workflows.
• Collaborate with Quality Control Technicians to ensure each vehicle is quality-checked before release.
• Consider key factors that influence promise dates, such as parts availability, current workload, future scheduled commitments, prior promised work, available labor hours, time required for quality control checks, and the possibility of additional repairs.
• Regularly update customers throughout the repair process, including providing a "no update" update.
• For customers with waiting appointments, escort them to the shop and introduce them to the technician.
• Create and manage repair orders upon customer check-in, accurately quote repairs, and provide invoices upon vehicle pickup.
• Assist customers with extended warranties by initiating claims and informing them about coverage, deductibles, and necessary documentation for payment upon completion.
• Regularly update the status board for all clients.

Benefits

• Great schedule - no late nights or weekends!
• Health Insurance (50%+ company paid premiums)
• Dental Insurance (50% company paid premiums)
• Vision Insurance
• 401K Plan with Company Match
• Accident and Critical Illness Coverage
• Short-Term Disability
• Employer-paid Life Insurance
• Employer-paid Long-Term Disability
• Paid Vacation, Holidays, and Sick Days
• Employee Assistance Program
• Team-oriented working environment
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed