Automotive Service Advisor

Anderson Chrysler Dodge Jeep Ram of Grand Island•Grand Island, NE

About The Position

Anderson Auto Group of Grand Island, NE is looking for an Automotive Service Advisor to join our fast-paced shop. If you're the right one for us, you take pride in your work, think of the automotive industry as more than just a job, and see yourself as bringing great value to our company. We’re a family-owned business that began in Nebraska over 30 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people. Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.

Requirements

Proven record of achieving exceptional Customer Satisfaction
Above average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Must have valid driver's license and good driving record
As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check.
Applicants must be at least 21 years of age and be authorized to work in the U.S.
A valid driver’s license is also required.

Nice To Haves

Previous experience as a Service Advisor is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers