Automotive Service Advisor

Dave Kirk Chevrolet GMC•Crossville, TN

13d•$45,000 - $125,000

About The Position

Dave Kirk Chevrolet GMC is a trusted automotive dealership committed to providing exceptional customer service and quality vehicles. We are proud to offer a professional and supportive work environment for our employees to grow and succeed. We are seeking a motivated and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact between customers and our service technicians. Your responsibility is to ensure a seamless and professional communication experience while coordinating service and repair activities.

Requirements

High school diploma or GED required
At least one year of dealer-level or large facility experience preferred
Valid, unrestricted driver's license with a clean driving record
Strong customer service orientation and professionalism
Basic computer and internet proficiency
Excellent verbal and written communication skills
Professional appearance and reliable work ethic
Ability to follow instructions and comprehend technical information
Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed

Responsibilities

Schedule service appointments for customers in person or by phone to diagnose vehicle issues accurately
Communicate repair status to customers, managing expectations and obtaining authorization for updated estimates when necessary
Recommend appropriate repairs and maintenance based on vehicle condition
Ensure all completed repairs undergo quality control and test drives before delivery
Maintain up-to-date knowledge of vehicle operations, warranties, campaigns, Technical Service Bulletins (TSBs), and applicable regulations
Comply with and promote safety policies and ensure proper documentation and regulatory compliance
Attend all required staff meetings, training, and educational sessions
Perform additional duties as assigned to support dealership operations