Automotive Service Advisor - Rockville Centre GMC

Group 1 Automotive, Inc. • Village of Rockville Centre, NY

3d • Onsite

About The Position

Rockville Centre GMC is seeking an Automotive Service Advisor to join their team. This role is ideal for driven professionals who thrive in a fast-paced service environment, enjoy working with customers, and can confidently recommend maintenance and repair services. If you’re energetic, customer-focused, and motivated by results, this is a great opportunity to grow your career with a respected automotive group.

Requirements

• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record
• Great attitude with high-energy personality
• Excellent customer service skills
• Professional appearance and work ethic
• Ability to work well in a process driven environment
• Outstanding communication skills in both verbal and written

Nice To Haves

• Automotive Dealership Service Advisor experience is strongly preferred
• CDK experience is a plus

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
• Meet requirements of the state and federal law for automobile repair and consumer protection
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

Benefits

• The compensation for this position is wholly commission-based. As a result, compensation may vary based on several factors, including individual performance and market conditions. The range in compensation reasonably expected for this position is $50,000-$122,000 a year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED