Automotive Service Advisor
About The Position
Atlantic Coast Enterprises in Chicopee, Massachusetts, is hiring a full-time Automotive Service Advisor to deliver positive customer experiences and achieve sales goals. The advisor guides customers through selected services and serves as the main point of contact between customers and automotive technicians. After a vehicle service review, the advisor explains recommended services—including tires and brakes—in clear terms, covering benefits, costs, and product features to help customers make informed decisions. Building trust and repeat business is central to the role. Compensation includes a competitive base pay plus commission, with potential earnings of up to $80,000 per year.
Requirements
- Must be at least 18 years old.
- Previous sales and service advisor experience.
- Valid driver's license.
- Excellent communication skills and ability to connect with people.
- Commitment to exceptional customer service.
- Patience and empathy.
- Ability to organize and prioritize tasks effectively.
- Attention to detail.
- Passion for cars.
Responsibilities
- Provide excellent customer care while working toward sales goals.
- Guide customers through their selected services.
- Serve as the primary point of contact between customers and automotive technicians.
- Explain recommended vehicle services, including tires, brakes, and other services, in an understandable way.
- Describe service benefits, costs, and product features to help customers make decisions.
- Build customer connections and trust to encourage repeat business.
Benefits
- Paid vacation after 1 year of employment.
- Comprehensive health care coverage.
- Dental insurance.
- Vision insurance.
- Basic life insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- Savings and retirement 401(k) program.
- Bereavement leave.
- Performance and longevity bonus platforms.
- Employee oil changes and discounts.
- Competitive base pay plus commission, with potential earnings up to $80,000 per year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
