Service Advisor

Greenville Chevrolet•Greenville, AL

11d•Onsite

About The Position

Greenville Chevrolet is looking for an energetic, customer-focused professional to join our team as an Automotive Service Advisor. Whether you have previous Service Advisor experience or come from another customer-facing industry, we are looking for someone who genuinely enjoys helping people, communicating effectively, and delivering outstanding service. As a Service Advisor, you will serve as the primary point of contact between our customers and service department. You will help customers understand their vehicle's maintenance and repair needs while ensuring they receive the exceptional experience that has made Greenville Chevrolet one of Alabama's most trusted dealerships. If you are organized, professional, self-motivated, and enjoy working with people, we want to hear from you.

Requirements

Minimum of 2 years of customer-facing customer service experience required
Strong communication and interpersonal skills
Ability to build rapport and earn customer trust
Excellent organizational and time management abilities
Ability to multitask in a fast-paced environment
Positive attitude and strong work ethic
Professional appearance and demeanor
Computer proficiency and ability to learn dealership software systems
Team-oriented mindset with a desire to succeed
Valid driver's license with an acceptable driving record

Nice To Haves

Automotive Service Advisor experience preferred, but not required
Sales, hospitality, banking, retail management, insurance, or other customer service experience is highly valued
Strong problem-solving and conflict-resolution skills

Responsibilities

Greet customers promptly and professionally
Build trust and establish long-term customer relationships
Listen to customer concerns and accurately document repair and maintenance needs
Create and manage repair orders
Communicate vehicle recommendations clearly and professionally
Keep customers informed throughout the repair process
Coordinate repair work efficiently between customers and technicians
Answer questions regarding vehicle maintenance, repairs, warranties, and service recommendations
Ensure customers receive prompt, courteous, and effective service
Follow up with customers to ensure complete satisfaction
Maintain Customer Satisfaction and Customer Success Index (CSI) standards
Assist in achieving service department sales and productivity goals
Adhere to dealership policies, procedures, and manufacturer requirements
Contribute to a positive team environment focused on customer satisfaction