Automotive Service Advisor

Atlantic Coast Enterprises - ACE Jiffy Lube•Westfield, MA

5d•$18 - $22

About The Position

Atlantic Coast Enterprises is hiring a full-time Automotive Service Advisor in Westfield, Massachusetts. The role is focused on delivering positive customer experiences while achieving sales goals. The Service Advisor is the main point of contact between customers and automotive technicians, guides customers through selected services, and explains recommended maintenance—including tires, brakes, and other services—in clear terms. The advisor describes product features, costs, and benefits to help customers make informed decisions and build trust that encourages repeat business. Compensation includes a base salary plus commission, with earnings of up to $80,000 per year. Atlantic Coast Enterprises describes its workplace as supportive, collaborative, and team-oriented.

Requirements

Must be at least 18 years old.
Previous sales and service advisor experience.
Valid driver's license.
Strong communication and customer service skills.
Ability to connect with people, discuss cars, and empathize patiently with customers.
Ability to organize and prioritize tasks effectively.
Attention to detail.

Responsibilities

Provide excellent customer care while working toward sales goals.
Guide customers through the services they have selected.
Serve as the main point of contact between customers and automotive technicians.
Explain recommended services, including tires, brakes, and other maintenance, in an understandable way.
Explain service benefits, costs, and product features to help customers make decisions.
Build customer connections and trust to encourage repeat business.