Automotive Service Advisor

LAcarGUY • Torrance, CA

3d • $35,152 - $150,000 • Onsite

About The Position

Subaru Pacific is seeking a Service Advisor to join our team. We are looking for someone who brings exceptional customer service skills, a strong ability to build and maintain customer relationships, and a sales-oriented mindset. The right candidate will be comfortable working in a fast-paced environment and committed to delivering a high level of client satisfaction. If you are motivated, professional, and passionate about the automotive service experience, we encourage you to apply.

Requirements

• Minimum of 1 year of experience as an Automotive Service Advisor in a dealership setting required.
• Exceptional customer service skills, strong relationship-building ability, and a sales-oriented mindset are required.
• Dedication to delivering exceptional customer service.
• Valid driver’s license and acceptable driving record.
• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen

Nice To Haves

• Prior experience using CDK is a plus.

Responsibilities

• Ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.
• Serving as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.
• Preparing accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
• Promoting the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
• Following the progress of service repairs and providing customers with timely updates.
• Ensuring high levels of customer service and retention by promptly addressing and resolving customer complaints.
• Taking ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.

Benefits

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed