Automotive Service Advisor: Bill Dodge Saco

Bill Dodge Auto Group•Saco, ME

6d•$85,000 - $100,000•Onsite

About The Position

Bill Dodge Auto Group is a family-owned automotive group, proudly serving our communities for over 50 years. We are seeking an experienced Service Advisor to join our busy and growing team in Saco, Maine. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, delivering exceptional service, and helping customers maintain their vehicles. If you're looking for a rewarding career with strong earning potential and opportunities for growth, we'd love to hear from you.

Requirements

Previous Service Advisor experience required
Valid driver's license with an acceptable driving record
Ability to successfully complete a background check
Strong verbal and written communication skills
Proficiency with dealership software and technology platforms

Nice To Haves

Experience with Tekion preferred
Strong customer service and communication skills
Excellent organizational and time management abilities
Positive attitude and professional appearance
Coachable mindset and willingness to learn
Ability to multitask in a fast-paced environment
Commitment to delivering an exceptional customer experience

Responsibilities

Serve as the primary point of contact for service customers
Build lasting customer relationships that encourage repeat and referral business
Listen to customer concerns and accurately document vehicle needs
Provide estimates for maintenance and repair services
Communicate repair recommendations and obtain customer authorization
Maintain regular communication regarding vehicle status, costs, and completion timelines
Promote recommended services, parts, and accessories in a consultative manner
Ensure all repair orders and warranty documentation are completed accurately
Deliver completed vehicles and review services performed with customers