Automotive Service Advisor | Commission-Based - Tonkin Family of Dealerships
About The Position
Build a Career Focused on Service and Growth. Tonkin Family Dealerships is seeking a motivated, customer‑focused Service Advisor to join our team. This is a great opportunity for individuals looking to build a rewarding career in the automotive industry. As a Service Advisor, you will serve as the primary point of contact for our customers—guiding them through their vehicle’s service and repair needs, communicating clearly, and ensuring an exceptional experience at every step. Why Choose Tonkin Family of Dealerships? Competitive compensation and bonuses: Earn a competitive salary and bonuses for meeting and exceeding service sales targets Opportunities for advancement: Grow your career with our company, with opportunities to move into leadership roles or specialized positions Comprehensive training program: Stay up-to-date on the latest technologies and service techniques with our ongoing training and development opportunities State-of-the-art facilities: Work in modern, well-equipped facilities with the latest tools and technology Collaborative team environment: Join a supportive team of experienced technicians, advisors, and managers who work together to deliver exceptional customer service Customer-focused culture: Be part of a team that prioritizes customer satisfaction, building long-term relationships, and delivering personalized service experiences
Requirements
- High School Diploma or equivalent
- Prior automotive service or customer service experience preferred but not required
- Strong communication and interpersonal skills with the ability to interact with customers in a professional and friendly manner
- Ability to work in a fast-paced environment while maintaining a focus on customer satisfaction
- Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
Nice To Haves
- Prior automotive service or customer service experience preferred but not required
Responsibilities
- Greet customers and provide expert guidance on vehicle service needs
- Advise customers on available services, repairs, and maintenance options, ensuring they are informed about their vehicle's condition
- Accurately create and manage service orders, providing detailed information to the technician team
- Work closely with the service department to ensure timely completion of services and repairs
- Upsell service products, maintenance packages, and accessories to meet customer needs
- Build and maintain strong relationships with customers, ensuring repeat business and high satisfaction
- Maintain clear communication with customers about the status of their vehicle and any additional services required
- Provide excellent customer service in a high-energy, team-oriented environment
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
