Automotive Service Advisor | Weekends Off| 401K

Christian Brothers Automotive•Mandeville, LA

2h•$40,000 - $85,000•Onsite

About The Position

As an Automotive Service Advisor with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers. Service Advisors have the responsibility of taking our customers through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Requirements

Must like helping people.
Goal oriented.
Enjoy a fast-paced, challenging work environment.
Current driver’s licenses.
Driving record acceptable to our current insurance carrier.
Proficiency in Windows based computer software and automotive store applications.
Ability to type 30+ words per minutes.
Experience in sourcing parts is required.
Experience in automotive customer service and service sales is required.
High school diploma or GED required.
Being on your feet for the majority of the workday (standing, walking, etc).
Occasionally lifting and carrying objects over 50 lbs.
Driving manual transmission vehicles.
Keeping a brisk work pace in a high-volume environment.
Using a keyboard and mouse several times daily.
Using a standard handset phone several times daily.

Nice To Haves

ASE certification in Service, Parts, or equivalent experience preferred.
Associates degree or undergraduate degree preferred.

Responsibilities

Greet and engage customers with hospitality and respect.
Present the best repair solutions to our customers in a clear, concise, and simple way.
Manage the workflow of the store in an effective and efficient manner.
Consistently and effectively sell our services without jeopardizing honesty and integrity.
Maintain a positive attitude and team atmosphere at all times.
Communicate on the phone in a clear, professional manner.
Build long-term relationships between the store, yourself and the customer.
Direct, coordinate, and participate in administering customer service activities.
Shuttle customers as needed.
Assist other employees as needed.
Conduct themselves professionally and represent Christian Brothers Automotive brand standards by delivering the highest quality customer experience.
Highly value honesty and integrity.