Automotive Service Advisor

Goodwin's Chevrolet Mazda • Brunswick, ME

9d • $75,000 - $100,000 • Onsite

About The Position

At Goodwin's Motor Group, we've proudly served Maine drivers for over 90 years, building a reputation for exceptional customer service and a commitment to excellence. We are currently seeking a Service Advisor to join our team at our brand-new Mazda facility in Brunswick, Maine. This modern, state-of-the-art dealership provides an outstanding environment for both employees and customers, reflecting our continued investment in the future of our business and our people. As part of our team, you'll enjoy working alongside experienced professionals in a positive, collaborative atmosphere with a loyal and growing customer base. We believe our employees are the foundation of our success, which is why we are committed to providing opportunities for professional growth, ongoing training, and long-term career development. If you're passionate about delivering exceptional customer experiences and are looking for a rewarding career with a respected, family-owned dealership group, we'd love to hear from you.

Requirements

• Minimum 1 year experience in a service advisory role is a plus but we will train the right person
• Knowledge of automobiles
• Excellent time management skills
• Positive attitude
• Team oriented and self-motivated
• Professional, well-groomed personal appearance
• High volume mentality
• CSI focused
• Clean driving record and valid driver's license

Nice To Haves

• Accredited training in service advisor skills, customer satisfaction and quality control is a plus
• xTime and Reynolds & Reynolds experience preferred

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers

Benefits

• $75,000 - $100,000 / year
• 90% employer paid Health Insurance
• Dental and Vision Insurance
• Pet Insurance
• Employer Paid Mental Health Services
• 401(k) Retirement Plan with 3% contribution from Company
• Up to 4 weeks Paid Time Off
• Paid Holidays
• Short-Term Fully Paid Disability
• Employee Purchasing Programs
• Career Advancement Opportunities
• Year End Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed