Automotive Service Advisor - Mercedes-Benz of Clear Lake

Group 1 Automotive, Inc.•Webster, TX

17d•Onsite

About The Position

Group 1 Mercedes-Benz of Clear Lake is growing and seeking an experienced Automotive Service Advisor to join their high-performing team. This is an opportunity to represent the Mercedes-Benz brand in a dealership committed to delivering a premium customer experience and exceptional service. They are looking for professionals who are passionate about customer service, take pride in their work, and thrive in a fast-paced, client-focused environment. The ideal candidate enjoys building relationships, communicating clearly, and delivering a seamless service experience from start to finish.

Requirements

3+ years Mercedes-Benz/high-line Service Advisor experience, or 5+ years non-luxury Service Advisor experience is required
Positive & Friendly Attitude
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer’s warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property