Automotive Service Advisor
About The Position
A Service Advisor initiates automotive service and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage and identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance. The Service Advisor is an excellent opportunity to experience the day-to-day operations of the service department. Whether answering and making phone calls and emails or assisting service customers face to face, you'll be responsible for ensuring every customer has a positive, lasting experience with Berlin City Auto Group.
Requirements
- A minimum of one year prior automotive experience
- Possess a valid driver's license and have a favorable motor vehicle record
- Ability to pass a pre-employment background check
- Authorized to work in the United States
- Passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
- Professional, career-minded, with character, skill, and drive
- Value continual training & professional development
- Proven ability to set and achieve targeted goals
- Consistently meet or exceed productivity and service standards
- Exceptional communication, organization, and follow-up skills
- Work as a team player and interact with customers, managers, and co-workers in a professional, courteous manner
- Keen technical skills and thrive on learning
Responsibilities
- Provide every customer with an estimate of repair costs, including parts and labor, or identification of warranty coverage after a complete assessment is completed on the vehicle.
- Provide customers authorization timely for additional repairs that may be needed before the repairs are completed.
- Establish a realistic and specific time promise (including waiters) for each customer.
- Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability. Workload should not create carryovers, nor should the production group run out of work.
Benefits
- Competitive pay plan with a career path that offers financial growth opportunities
- Flexible schedule with paid time off that accrues from day one of employment
- Recognition programs & awards
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) with employer contribution
- Health and Wellness membership reimbursement of up to $75.00 per month
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
