Automotive Service Advisor- Immediate Hire
About The Position
Automotive Service Advisor- Competitive Pay, Growth Oppurtunities, Excellent Benefits & Customre- Focused Team Enviorment Drive Your Career Forward with a Team That Values Excellence Are you passionate about delivering exceptional customer service and helping customers maintain their vehicles with confidence? We're looking for a motivated, customer-focused Automotive Service Advisor to serve as the key connection between our customers and service department. As a Service Advisor, you'll play a critical role in creating a positive customer experience, ensuring vehicle repairs are communicated clearly, completed efficiently, and delivered with the highest level of professionalism. If you thrive in a fast-paced environment, enjoy building relationships, and have a strong automotive background, we'd love to hear from you.
Requirements
- Outstanding customer service and relationship-building skills.
- Strong communication and presentation abilities.
- Ability to effectively explain technical automotive information to non-technical customers.
- Strong organizational and time-management skills.
- Proven problem-solving and conflict-resolution abilities.
- Working knowledge of automotive systems, maintenance, and repair procedures.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proficiency with computer systems, service software, and digital communication tools.
- Positive attitude, professional appearance, and team-oriented mindset.
- Commitment to delivering an exceptional customer experience.
- High school diploma or equivalent required.
- Valid driver's license with a clean driving record.
- Ability to pass pre-employment screening in accordance with applicable laws and company policies.
Nice To Haves
- Previous experience as an Automotive Service Advisor preferred.
- Automotive service, dealership, or repair facility experience strongly preferred.
- ASE Service Consultant certification is a plus.
- Experience with dealership management systems (DMS) and service scheduling platforms is preferred.
Responsibilities
- Greet customers promptly and professionally upon arrival.
- Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
- Conduct vehicle walk-arounds and gather relevant vehicle information.
- Prepare detailed repair orders and clearly communicate recommended services and repairs.
- Provide accurate estimates for repair costs, completion times, and maintenance recommendations.
- Coordinate with technicians to ensure proper diagnosis and timely completion of repairs.
- Keep customers informed throughout the repair process with regular updates.
- Review completed work with customers and explain repairs, maintenance performed, and future service needs.
- Schedule follow-up and future maintenance appointments to support customer retention.
- Resolve customer concerns professionally and ensure customer satisfaction.
- Maintain accurate service records and ensure compliance with manufacturer, company, and regulatory requirements.
- Contribute to service department goals related to customer satisfaction, efficiency, and sales performance.
Benefits
- Competitive compensation with performance incentives
- Medical, dental, and vision insurance
- 401(k) with company participation
- Paid vacation, holidays, and sick leave
- Paid training and professional development
- Career growth opportunities
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
