Automotive Service Advisor - Group 1 Ford of Southwest Houston

Group 1 Automotive, Inc.•Houston, TX

21h•Onsite

About The Position

Ford of Southwest Houston, part of the fast-growing Group 1 Automotive, an industry leader in automotive retail, is seeking a high-performing Automotive Service Advisor to join their team. This is more than a service role; it’s an opportunity to be the face of the customer experience, build lasting relationships, and drive results in a performance-driven environment. The company is looking for customer-focused, motivated professionals who take pride in their work and are driven to be at the top of their game.

Requirements

Minimum of 3 Years Service Advisor Experience Required
Product Knowledge
Ability to identify the problem quickly
Good knowledge of automobiles
Effective analytical and communication skills
Effective people skills
Good reading, computer, and mathematics skills
Leadership quality
Ability to learn new technology and repair and service procedures and specifications
Fluent in the English language
High School Diploma or Equivalent
Must have a Valid Driver’s License
All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Nice To Haves

Ford Service Advisor Experience Plus!
CDK, XTIME and TSD experience preferred

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer’s warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property