Automotive Service Advisor - Grand Rapids, MI
About The Position
We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable. At GreatWater, we combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you.
Requirements
- 1+ year Service Advisor / Service Writer experience preferred
- 1+ year sales experience or demonstrated ability to sell services
- Strong customer service and relationship-building skills
- Excellent communication and organizational abilities
- Ability to work effectively in a fast-paced environment with frequent interruptions
- Comfortable using computer systems and shop management software
- High school diploma or GED required
- Valid driver’s license with acceptable driving record
Nice To Haves
- Basic mechanical knowledge is a plus
Responsibilities
- Greet customers warmly and provide a friendly, professional experience
- Answer incoming calls promptly and assist customers with service questions
- Sell recommended maintenance and repair services
- Enter and track customer and vehicle information in shop management software
- Tag vehicles and document service needs upon arrival
- Build repair estimates and communicate recommendations clearly
- Obtain customer authorization for repairs
- Work closely with technicians to review inspection results and service recommendations
- Assign work orders based on technician availability and skill level
- Track vehicle progress and maintain clear notes in work orders
- Notify customers when vehicles are ready and arrange payment and vehicle pickup
- Perform occasional vehicle road tests
- Assist with general shop operations when needed to support workflow
Benefits
- Competitive hourly pay
- Paid training and skill development
- Modern tools and equipment
- Supportive team environment
- Career advancement opportunities
- Stable workflow and professional shop environment
- Front Loaded PTO
- 6 paid holidays
- Paid Parental Leave (1 week)
- Teammate discounts on services
- 401(k) Match: 100% of first 3% + 50% of next 2%
- Health, Dental & Vision Insurance
- HSA Match up to $15 per paycheck
- Company paid Life Insurance & AD&D ($25,000)
- Employee Assistance Program (24/7, free)
- Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
- Training & Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
