Auto Service Advisor

Kunes Auto Group•Woodstock, IL

5d•$80,000 - $90,000•Onsite

About The Position

Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You'll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way. Confident, customer service-minded people would be a great fit for this role.

Requirements

1-2+ years of experience in Service Advising experience required.
Strong communication and organizational skills with attention to detail
Ability to multi-task and stay organized in a fast-paced environment
Technically savvy and able to quickly learn computer and service scheduling software
Valid driver's license and clean driving record

Nice To Haves

Service Advising in an Auto Dealership is a plus
Knowledge of vehicle maintenance and repair processes is a plus

Responsibilities

Greet customers warmly, assess their vehicle concerns, and record their needs
Recommend maintenance and repair services based on manufacturer specifications and vehicle history
Prepare detailed repair orders, including labor and parts estimates, for customer approval
Communicate with customers about inspection results and recommend necessary corrective actions
Provide updates on repair progress, explain costs, and secure customer authorization for additional work
Advise customers on vehicle care, preventative maintenance, and available services
Schedule service appointments, ensuring a seamless and efficient process
Maintain high customer satisfaction standards by addressing concerns promptly
Coordinate with technicians and ensure vehicles are serviced within the promised timeframe
Implement quality control processes to minimize errors and ensure customer satisfaction