Automotive Service Advisor

Oakes Kia•North Kansas City, MO

13d•Onsite

About The Position

The Service Advisor serves as the primary point of contact between customers and the service department, helping ensure every guest receives a professional, transparent, and exceptional service experience. This role is responsible for managing repair orders, communicating vehicle needs, coordinating with technicians, and building long-term customer relationships while supporting departmental growth and profitability. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development.

Requirements

Valid driver’s license with a clean or acceptable driving record
Ability to pass a standard background check
Strong reliability and consistent attendance
Comfortable working in a fast-paced, customer-focused environment
Basic computer skills and willingness to learn new systems
Prior Service Advisor, Service Writer, or automotive customer service experience preferred
Strong verbal and written communication skills
Ability to multitask and prioritize effectively

Nice To Haves

Customer-focused professional who can build trust quickly and communicate confidently with a wide variety of people.
Organized, detail-oriented, and comfortable balancing multiple priorities in a fast-paced dealership environment.
Strong follow-through, accountability, and a positive attitude are critical to success in this role.
Enjoys helping customers solve problems and understand their vehicle needs.
Thrives in a fast-paced environment where every day is different.
Stays organized and can manage multiple repair orders at once.
Takes pride in delivering a high-quality customer experience.
Enjoys working as part of a team while remaining self-motivated and results-driven.

Responsibilities

Greet customers and assist with service needs in a professional and timely manner
Maintain clear communication throughout the repair process
Review completed repairs and services with customers before vehicle delivery
Follow up with customers to ensure satisfaction and build long-term relationships
Schedule service appointments and create repair orders
Accurately document customer concerns and vehicle needs
Prepare service estimates, quotes, and invoices
Obtain customer authorization for recommended repairs and maintenance
Work closely with technicians to ensure accurate diagnosis and repair recommendations
Coordinate with the parts department to support efficient repairs
Monitor repair progress and help ensure promised completion times are met
Identify maintenance and repair opportunities that benefit the customer
Promote recommended services, parts, and accessories when appropriate
Support departmental goals related to customer satisfaction and revenue growth