Automotive Service Advisor (Iowa City, IA)

Billion Automotive • Iowa City, IA

2d • Onsite

About The Position

Billion Automotive is hiring an Automotive Service Advisor to join our growing team in Iowa City, IA! Competitive compensation depends on experience. This role involves managing customer service for vehicle repairs, from scheduling appointments to advising on maintenance and closing repair orders.

Requirements

• Prior experience in an automotive dealership strongly preferred
• Strong organizational and communication skills
• Ability to multi-task in a fast-paced environment
• Valid driver's license/acceptable driving record

Responsibilities

• Schedule service appointments.
• Greet customers and obtain vehicle information.
• Write customer vehicle problems accurately and clearly on repair orders.
• Refer to service history, inspect the vehicle, and recommend additional needed service.
• Advise customer on the care of cars.
• Provide complete and accurate written cost estimate for labor and parts.
• Checks on the progress of repair throughout the day and inform the customer.
• Implement and maintain service marketing program.
• Review and close repair orders.
• Keep service department forms, menus, and pricing guides up-to-date.
• Implement a quality control process to eliminate comebacks.
• Other duties as assigned.

Benefits

• full medical, dental and vision insurance
• company paid life insurance
• buy in options for critical illness, disability, and additional life insurance
• paid time off
• a 401(K)match
• an in-office support structure

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed