Automotive Service Advisor - Jackie Cooper Nissan

Jackie Cooper Imports•Tulsa, OK

10d•Onsite

About The Position

Our Service Advisors are the center of communication for service/repair activities and the liaison between customers, managers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

Requirements

High school diploma or GED required
At least one year of dealer-level or large facility experience
An unrestricted driver's license and a clean driving record
A strong technical and customer service performance record
Ability to work productively in a fast-paced team environment
Positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service
Broad scope of automotive mechanical/electrical knowledge
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Basic computer and internet skills

Nice To Haves

Some post-secondary automotive training or experience
Imports brand experience preferred but not necessary
Experience with CDK and/or X-Time preferred

Responsibilities

Serve as the primary point-of-contact for all automotive service and repair matters.
Listen and thoroughly understand customer problems.
Arrange for appropriate service/repairs.
Set/manage expectations on the part of the customers and the technicians in terms of service delivery.
Ensure the customer knows what repairs are needed and what repairs and maintenance are recommended.
Ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.