Automotive Service Advisor - West Chicago, IL

GreatWater 360 Auto Care • West Chicago, IL

7d • Onsite

About The Position

Krages Auto Center is seeking an experienced Service Advisor / Service Writer to join their team. This role is crucial in connecting customers with the technician team, ensuring a positive customer experience, and maintaining smooth shop operations. The ideal candidate will be skilled in customer service, sales, organization, and teamwork, contributing to a growing automotive network while maintaining a neighborhood shop culture.

Requirements

• 1+ year Service Advisor / Service Writer experience preferred
• 1+ year sales experience or demonstrated ability to sell services
• Strong customer service and relationship-building skills
• Excellent communication and organizational abilities
• Ability to work effectively in a fast-paced environment with frequent interruptions
• Comfortable using computer systems and shop management software
• Basic mechanical knowledge is a plus
• High school diploma or GED required
• Valid driver’s license with acceptable driving record

Nice To Haves

• Basic mechanical knowledge is a plus

Responsibilities

• Greet customers warmly and provide a friendly, professional experience
• Answer incoming calls promptly and assist customers with service questions
• Sell recommended maintenance and repair services
• Enter and track customer and vehicle information in shop management software
• Tag vehicles and document service needs upon arrival
• Build repair estimates and communicate recommendations clearly
• Obtain customer authorization for repairs
• Work closely with technicians to review inspection results and service recommendations
• Assign work orders based on technician availability and skill level
• Track vehicle progress and maintain clear notes in work orders
• Notify customers when vehicles are ready and arrange payment and vehicle pickup
• Perform occasional vehicle road tests
• Assist with general shop operations when needed to support workflow

Benefits

• Competitive hourly pay
• Paid training and skill development
• Modern tools and equipment
• Supportive team environment
• Career advancement opportunities
• Stable workflow and professional shop environment
• Front Loaded PTO + 6 paid holidays
• Paid Parental Leave (1 week)
• Teammate Discounts on services
• 401(k) Match: 100% of first 3% + 50% of next 2%
• Health, Dental & Vision Insurance
• HSA Match up to $15 per paycheck
• Company paid Life Insurance & AD&D ($25,000)
• Employee Assistance Program (24/7, free)
• Voluntary Benefits: STD, LTD, Accident, Critical Illness, Life
• Training & Tuition Reimbursement, including ASE test fee reimbursement
• LEARN to EARN Program: Technician pay growth tied to ASE certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED