Automotive Service Advisor
River Oaks KIA•Lansing, IL
•$60,000 - $90,000•Onsite
About The Position
The Ed Napleton Automotive Group is looking for our next Service Advisor to join Napleton's River Oaks KIA. The Service Advisor is a critical role, working as a liaison to our customers and technicians by presenting vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape. This is a rare opportunity to join one of the country’s largest and most successful automotive dealership groups.
Requirements
- Exceptional Customer Service Skills
- Tech Savvy- able to learn and utilize technology
- Previous Automotive Service Advisor Experience is a plus but not required
- Willingness to undergo a background check and drug screen in accordance with local law/regulations
- 18+ years of age or older to comply with the company driving policy
Responsibilities
- Work with customers to ensure we meet and address all vehicle maintenance needs
- Write repair orders for customers with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers.
- Utilize cutting edge Fixed Operations Technology
- Other duties as assigned by management
Benefits
- Medical, Dental,Vision Insurance
- 401k
- Paid Vacation and Sick Time
- Discounts on products, services and vehicles
- Extensive and ongoing training with specialists
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
