Automotive Service Advisor - Colerain Hyundai

Jeff Wyler Automotive Family • Cincinnati, OH

4h • Onsite

About The Position

Jeff Wyler Colerain Hyundai, a State-of-the-Art Facility on Colerain Avenue, is looking to add Service Advisors to their team. This is one of the most essential positions within the service department, offering a path to success and unlimited earning potential. The role involves interacting directly with customers, understanding their vehicle needs, generating service estimates, and ensuring customer satisfaction throughout the service process.

Requirements

• Service Advisor experience from automotive industry preferred
• Proven record of achieving exceptional Customer Satisfaction
• Organized and friendly personality
• Professional personal appearance
• Team oriented and self-motivated
• Clean driving record
• A desire for a long-term career with a growing organization
• All applicants must demonstrate the ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Responsibilities

• Promptly greet customers in the service drive.
• Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
• Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Generate service order estimates and quotes for customers based upon a menu of recommended services.
• Understand the technician's diagnosis and service recommendations.
• Verify availability of required repair parts.
• Explain cost, service process, and time requirements to customers thoroughly.
• Establish completion expectations with the customer.
• Monitor repair progress and inform customer when vehicle is ready and customer concerns have been addressed.
• Document information about services performed or recommendations.
• Explain any cost adjustments to customers.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.

Benefits

• Health Insurance
• Dental Insurance
• 401(k) Matching
• Life Insurance
• Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!
• Referral program
• Paid Training
• Potential opportunity for future advancement across the company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed