Automotive Service Advisor - Vancouver WA | Dick Hannah Dealerships
About The Position
Our Automotive Service Writers excel in bolstering service department business through expertly recommending and selling essential service to customers, while prioritizing exceptional customer service and fostering long-term client relationships that strengthen our “Believe in Nice” culture. At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.
Requirements
- Ability to read and comprehend instructions and information.
- Excellent communication and time management skills.
- Ability to multi-task and prioritize.
- Physical ability to use computer hardware/software.
- Team player with a positive attitude and ability to collaborate in a team-oriented process.
- Must maintain clean driving record and be insurable with company insurance.
Responsibilities
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Provides a complete and accurate written cost estimate for labor and parts.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Explains completed work and all charges to customers.
- Maintains high customer satisfaction standards.
Benefits
- Competitive Salary: 8% commission on individual service and parts after discounts.
- Generous Paid Time Off (PTO): New full-time employees accrue 4 hours per pay period, totaling approximately 96 hours in the first year, with increases over time.
- Comprehensive Benefits Package: Options include medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability, alongside a robust 401(k) plan for retirement planning.
- Paid Holidays: 5 paid holidays per year subject to completion of the introductory period and other eligibility requirements as per company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
