Automotive Service Advisor - Kansas City
About The Position
Group 1 Automotive is hiring Service Advisors for our Kansas City dealership locations, including Shawnee Mission Kia and Baron BMW / Baron MINI. This role is ideal for driven professionals who thrive in a busy service environment, enjoy working directly with customers, and can confidently recommend maintenance and repair services. Service Advisors act as the primary connection between customers and the service team—explaining vehicle needs, upselling recommended services, and delivering a smooth, professional experience. Strong communication skills, vehicle maintenance aptitude, and the ability to handle volume are key to success. If you’re organized, energetic, and motivated by results, this is an opportunity to grow your career with a respected automotive group.
Requirements
- Valid driver’s license and acceptable driving record
- High school diploma or equivalent required
- Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
- Strong knowledge of automotive maintenance, repair processes, and vehicle systems
- Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
- Proven ability to upsell recommended maintenance and repairs based on vehicle needs
- Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
- Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
- Ability to work collaboratively with technicians, parts staff, and management
Nice To Haves
- additional automotive training or certifications are a plus
Responsibilities
- Schedule and confirm service appointments to ensure an efficient customer experience
- Create accurate, transparent repair orders with detailed cost and time estimates
- Serve as the primary liaison between customers, technicians, and parts teams
- Provide timely updates and clear communication throughout the repair process
- Review inspections and confidently recommend maintenance and repair services
- Maintain strong product, warranty, and service knowledge
- Accurately document customer interactions and service details in the system
Benefits
- Health, Dental, Vision, Life, and Disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
