year

AutoShop Recruiting•Fairhaven, MA

9h•Onsite

About The Position

As a Service Advisor / Writer in our automotive service department, you will play a crucial role in ensuring exceptional customer service and efficient operations. Leveraging your extensive knowledge of automotive systems and excellent communication skills, you will be responsible for overseeing the service team, managing customer interactions, and coordinating service processes to guarantee a seamless and satisfying experience for our clientele.

Requirements

Minimum of 5 years of experience as a Service Advisor in the automotive industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using automotive service software and computer applications.
High school diploma or equivalent.

Nice To Haves

Leadership experience in a service department is preferred.
ASE certification or equivalent is a plus.
Additional education or training in automotive technology is desirable.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns, inquiries, and service requests.
Communicate complex technical information to customers in a clear and understandable manner.
Schedule and coordinate service appointments, balancing workload for the service team.
Ensure timely completion of customer vehicles, adhering to promised delivery times.
Collaborate with technicians to identify and address additional service needs.
Possess in-depth knowledge of automotive systems, repairs, and maintenance procedures.
Provide expert advice on necessary repairs and maintenance based on vehicle diagnostics.
Stay informed about industry trends and technological advancements.
Lead and motivate the service team to deliver exceptional customer service.
Provide guidance and training to junior service advisors.
Foster a positive and collaborative work environment.
Ensure high levels of customer satisfaction through effective communication and problem resolution.
Address and resolve customer complaints or concerns promptly and professionally.
Monitor and maintain customer feedback systems to identify areas for improvement.
Maintain accurate and up-to-date service records.
Generate and explain service estimates to customers.
Manage service-related paperwork efficiently.
Identify opportunities for upselling additional services or products.
Collaborate with the sales team to provide information on vehicle maintenance plans.